Refund policy

At ClimaVault, we want customers to receive their orders in satisfactory condition. Please review the following policy before placing an order.

Returns

Customers may request a return by contacting us at support@climavault.shop.

Return eligibility depends on the product purchased and applicable federal, state, and local requirements.

Products must generally be unused, unopened, and in their original condition and packaging to qualify for a return.

Certain products may be non-returnable due to safety, regulatory, transportation, or hazardous-material restrictions.

Due to the nature of refrigerant products and applicable regulations, refrigerant cylinders may be subject to additional return restrictions.

Do not ship refrigerant products back to ClimaVault without receiving written return instructions from us first.

Any return must comply with all applicable transportation, environmental, and regulatory requirements.

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@climavault.shop.

Please provide your order number and photographs or other information reasonably necessary to document the issue.

We will review the situation and provide appropriate instructions.

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Processing times for refunds may vary depending on your payment provider or financial institution.

Items that have been opened, used, altered, improperly stored, or otherwise made unsuitable for resale may not be eligible for return.

Products subject to applicable hazardous-material or refrigerant restrictions may also be excluded from standard returns.

Unless the item was damaged, defective, or incorrectly shipped by ClimaVault, the customer may be responsible for applicable return shipping costs.

For return or refund questions, contact:

ClimaVault
1838 2nd St
Moline, IL 61265
United States

Phone: +1 213 915 6467
Email: support@climavault.shop