Shipping policy

ClimaVault ships products to customers located within the United States.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and any required order verification has been completed.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, processing may take longer than usual. If there is a significant delay with your order, we will contact you using the information provided at checkout.

2. Shipping & Delivery

After an order has been processed and shipped, the estimated delivery time is 3–5 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, destination, regulatory requirements, or other circumstances outside our control.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that tracking information may take some time to update after the carrier receives the package.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

ClimaVault is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

5. Delayed, Lost, or Damaged Packages

If your package appears to be delayed, lost, damaged, or incorrectly delivered, please contact us at support@climavault.shop.

We will work with the applicable shipping carrier to investigate the issue and determine the appropriate resolution.

If your package arrives damaged, please retain the packaging and take photographs of the package and products, as this information may be required for a shipping claim.

6. Restricted Products

Certain products sold by ClimaVault, including refrigerants and other regulated or hazardous products, may be subject to special shipping requirements, carrier restrictions, and applicable federal, state, or local regulations.

Shipping availability may therefore vary depending on the product and destination.

Customers are responsible for ensuring that they are legally permitted to receive and use regulated products.

7. U.S. Shipping Only

ClimaVault currently ships only within the United States.

We do not currently offer international shipping.

8. Contact Us

If you have questions regarding shipping or delivery, please contact us:

ClimaVault
1838 2nd St
Moline, IL 61265
United States

Phone: +1 213 915 6467
Email: support@climavault.shop

Processing Time: 1–3 business days
Estimated Delivery: 3–5 business days